Suite Hub Limited (company number: 6293944) whose registered office is at One, St Peters, 1 St Peter's Rd, Maidenhead SL6 7QU, (“us”, “we”, “our”) is a UK based independent serviced apartment agent and we provide booking and payment services to enable our clients (“you”) to book serviced apartments worldwide (“Bookings”) which are provided by our various apartment providers (our “Apartment Providers”).
‘You’ refers to the person who is instructing us to make the booking, and not necessarily the person who is the occupant, or one of the occupants staying in the booked serviced apartment(s).
‘Start Date’ refers to the date from which a payment request is being billed from. For example, if your booking is for 10 nights and our payment request is billing you for the total period from the check-in date (1st March) until the check-out date (11th March), then the Start Date would in this case be the check-in date (1st March). However, if the same booking is extended for a further 10 nights, then the start date of the next payment request for this next billing period would be the 11th March.
By making a booking with us You agree that:
You have read these Terms and Conditions in full and agree to be bound by them.
You consent to our use of your information in accordance with our Privacy Policy.
You are over 18 years of age.
You (or your company) accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
In relation to your Booking and use of the apartment, you agree to be bound by these Terms, and by any general policies, rules, terms, or conditions of the Apartment Provider (the “Apartment Provider’s General Policies”). If you’re making the Booking on somebody else’s behalf and/or any other third party will be making use of the serviced apartments, you, in addition, will procure their compliance always with such Terms and the Apartment Provider’s General Policies as if they were referred to as you under these Terms.
In the event of such a party breaching any of these Terms or the Apartment Provider’s General Policies, such a breach will, for the purpose of these Terms, be considered a breach by you. If we don’t supply the Apartment Provider’s General Policies, then it’s your responsibility to establish with the Apartment Provider the basis on which they make the serviced apartment available and whether any Apartment Provider General Policies apply.
Booking Process and Contract Formation
You may make a booking request by telephone, email or by using our online booking form on our website.
We shall endeavour to acknowledge the booking request within 24 hours of receipt and shall contact the Apartment Provider to ascertain whether the booking request can be satisfied.
Your booking is confirmed and a contract between you and Suite Hub will exist when we send you a booking confirmation electronically via email in response to your submitted booking request.
Our Role & Responsibilities
As a serviced apartment booking agent, we provide information and details on our Site in relation to serviced apartments. If you inform us of a serviced apartment in relation to which you’d like to make a Booking, we will, as detailed in clause 2 above, endeavour to make the Booking on your behalf with the Apartment Provider.
Information & Assistance
To process your Booking, we will during the booking process require certain assistance and information from you, such as your contact details, the number of guests staying, their names and contact details, and in some cases photo copies of suitable identification documents. You agree that you’ll promptly provide us with all such assistance and information that we may require during the booking process and that such information will be accurate, complete, and up-to-date. Furthermore, you agree to notify us immediately if there are any changes to such information.
Money & Deposits
Unless agreed otherwise during the enquiry and quote stage prior to confirming your booking, we will send you a payment request in full if the booking length is less than or equal to 35 nights. If the booking length is greater than 35 nights, we will send you payment requests in segments of 28 nights.
If the day of which you wish to make a booking falls within 30 days prior to the Start Date, then unless a pre-existing credit agreement is in place, the due date of the payment request will be on the same day you placed the booking, and you must pay the full cost of the accommodation prior to us confirming your booking.
If the day of which you wish to make a booking falls outside of the 30 day period prior to the Start Date, then unless a pre-existing credit agreement is in place, the due dates for all payment requests are set 30 days prior to the start date by default.
You will pay our payment request(s) in full and by the due date(s) as agreed and all payments will be made in the correct currency as stated on the payment request(s).
Interest is added to late payments at 4% annually, above the Bank of England base rate for the period concerned, automatically applied from the day after the due date.
Payments made by bank transfer are usually free of transaction charges. For all card types Suite Hub will charge an additional 2.5% of the transaction amount. International bank transfer charges are to be absorbed by you so that Suite Hub receives the full payment amount.
The Apartment Provider may require a security deposit to cover any additional charges incurred, or damage or loss caused to the serviced apartment(s). You agree to provide this security deposit if required.
Change & Cancellation
Once we have confirmed your booking, your right to make a change or cancellation will be subject to the property cancellation policy as detailed during the quoting process and on your booking confirmation email.
If you’d like to make a cancellation or change, please contact us by email at enquiries@suitehub.com. Cancellations and amendments must be made in writing Monday – Friday (9:00 – 17:30 UK time). Requests made outside these times or during a public holiday will be actioned on the next working day.
Your booking reference number must be included in all correspondence regarding changes or cancellations. Suite Hub reserves the right not to accept notice provided without a booking reference.
We can’t commit to being able to make any changes or to cancel your Booking, however we’ll always assist you in trying to achieve your desired outcome.
Pets
You are not permitted to allow pets or animals into the serviced apartments without our prior written approval. To request permission, please contact us at enquiries@suitehub.com or call us on +44 (0) 203 743 7474.
If permission is granted, you will be required to comply with any additional rules from the Apartment Provider. A refundable security deposit and additional cleaning fee are likely to be required and will be detailed in our quotation prior to booking.
Fees associated with any damages caused due to negligence in relation to your pet(s) during your stay are not limited to pre-paid fees.
Consumer Regulations
Certain consumer regulations often require that when purchasing certain things online, consumers have a right to cancel the contract within 7 days of entering it. Such a right does not exist in relation to contracts for the provision of accommodation and therefore you won’t be able to cancel any confirmed booking made with Suite Hub.
Website
You agree that all use of our Site will be subject to our website terms and conditions.
Any rates displayed on our Site are for indicative purposes only and are subject to change at any time.
All photos displayed for each property are for guideline purposes only and in most cases do not represent the exact apartment you are booking. Sizes and furnishings can vary.
Liability
We act as a booking agent for and on behalf of our Apartment Providers. We don’t own any of the serviced apartments featured on our Site. By making a Booking you agree that we are not responsible for and will not be liable to you in relation to the serviced apartment, your use of it, or for any acts or omissions of the Apartment Provider.
In the unlikely event that you have an issue in respect of the Bookings or the Apartment Provider, please contact us immediately and we’ll provide you with reasonable assistance in addressing and remedying the issue.
Whilst we carefully select our Apartment Providers and take precautions to ensure information is accurate, we cannot make any warranties in relation to material provided by the Apartment Provider as we are merely providing it as an agent.
We will endeavour to pass on any health and safety information we receive from the Apartment Provider, but because we do not own or manage the apartments, we cannot provide any warranty in respect of health and safety matters.
Subject to clause 10.9, the only liability we may have to you in relation to a Booking will be: (a) to the extent that we make errors or provide inaccurate information as set out in your Booking Confirmation, where such error was entirely our mistake; or (b) to the extent that we make any error in relation to the Booking itself, where such error was our mistake.
Any liability we have to you will be limited to the Apartment Charges that you pay to us in relation to the relevant Booking.
In the unlikely event that a serviced apartment becomes unavailable, our liability to you will be limited to suggesting suitable, equivalent, alternative accommodation.
We will not be liable to you for any indirect or consequential loss.
Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence, or for any other matter which law does not permit us to limit or exclude.
Where relevant, we will have no contractual liability to any person on whose behalf you have reserved the serviced apartment.
All warranties, expressed or implied whether by statute, common law or otherwise, are excluded to the fullest extent permitted by law.
Indemnity
You agree to compensate us against all loss, damages and costs sustained by us arising out of any breach by you (or any person on whose behalf you make a Booking) of any of these Terms or the Apartment Provider’s General Policies.
Such compensation will be limited to the apartment charges paid to, and/or due to, Suite Hub in relation to the booking in which the compensation relates.
Termination
In the event that you fail to pay any sums when due, or you (or any person on whose behalf you make a Booking) otherwise breach any of these Terms or the Apartment Provider’s General Policies, we will be entitled to terminate our agreement with you and/or your Booking immediately. Following such termination you will vacate the serviced apartment immediately.
In the event that Suite Hub or the Apartment Provider materially breach any of these obligations, you will be entitled to terminate the agreement immediately without the cancellation policy being considered, and you will be entitled to any refund of advance payments for Apartment Charges and/or deposits paid.
Force Majeure
We will not be in breach of our obligations nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control that could not be anticipated.
Assignment
Neither these Terms nor any rights or obligations under these Terms may be assigned or licensed by you.
Entire Agreement
These Terms supersede all prior agreements, arrangements and undertakings between us and you and constitute the entire agreement between us in relation to the subject matter of these Terms, unless specifically agreed in writing by an authorised representative at Suite Hub.
Severance
If any provision of these Terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision will, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions.
Rights of Third Parties
The Contracts (Rights of Third Parties) Act 1999 will not apply to these Terms and no party other than we or you may enforce any provision under such Terms.
Applicable Law and Jurisdiction
These Terms will be governed by the laws of England and Wales and the English courts will have exclusive jurisdiction in relation to any dispute with respect to the subject matter or construction of these Terms.
